Product Warranty Period and Policies
The product comes with a 365 day full cycle warranty. During the warranty period, we provide free repair, replacement, and maintenance services for non-human damage. Free maintenance within the warranty scope, completed within 7 working days for simple faults and 15 working days for complex faults, with progress feedback provided during this period. After the repair is completed, it should be returned according to the user's specified method, and the user should check the usage status in a timely manner. Provide paid maintenance and charge maintenance and parts fees; Continuously provide technical support.
Value Added Services Such As Equipment Warranty and Parts Replacement
Provide full lifecycle services, including major repairs of core components, equipment upgrades, and replacement of accessories. Quickly provide original parts and offer a "pre order and send" quick replacement service. Provide remote technical support, 7 × 12 hour remote technical support service, assist users in solving equipment operation and daily maintenance problems through video guidance, remote diagnosis, and other methods. Provide technical support and accessory replacement services for device hardware upgrades and functional expansion based on user needs and equipment upgrade plans.
Product General Maintenance Guide
Tangshan Kuntie provides a graded maintenance system, covering daily cleaning inspections, regular comprehensive inspections (such as oil analysis and flaw detection), and special maintenance (such as brake debugging), and supports maintenance record management to ensure efficient and stable operation of equipment. The company can provide equipment maintenance training services for users, including on-site training and online training, to help users master maintenance skills. Specific training content and arrangements can be consulted with customer service personnel.
